As part of the UX Design Immersive course I took at General Assembly, our first project was to use our new knowledge in a user-centered design process. We had to discover and understand one area of improvement/problem for a friend, then design a solution for them.
My project partner was in need of better ridesharing from home to class.
Going forth in the design process, I approached the challenge with a user-centered approach so I can fully understand why he and possibly others experienced problems with ridesharing.
During the first phase of the design project, I created a mind map to help generate topic areas for the user interview questions. After this, I started forming the questions that would direct my understanding of the interviewees' feelings and experiences with current ridesharing options.
I interviewed my project partner, a few people from the class, and a couple friends. After the user interview process, I sorted the responses in related areas of topics. The most common area that I spotted was related to the atmosphere (driver, riders, level of communication) of a rideshare experience.
Users can set their ride mood for other carpoolers to know what type rider they are. The ride mood will give a good indicator to users if they will fit well with the upcoming ride experience.
One Simple Step to change Ride Mood on landing screen (Design additions to current apps)
Continue Ordering Carpool
Users requesting rides can see the riders’ moods. They can make a better decision to join or cancel ahead of time.
Driver has the ability to govern the car pool experience by knowing what type of mood/ride setting future riders want to be in.
Happy Riders! The people in the same mood are assigned into the right ride share environment.