Summary

At Workforce Software, I spearheaded the redesign of their time-off management service, modernizing the look and creating a mobile-friendly experience.

Year

June 2022 to Aug 2022

Role

Lead UX Designer & Proxy Researcher

Main Contributions

Generative Research, Data Analysis & Synthesis, Journey Mapping, Prototyping, Usability Testing (Unmoderated), HiFi Design & Delivery

Team

PM, ENG team, & UX Designer

The Challenge: Bridging the Desktop-Mobile Divide

Business Goal

Modernize their workforce management suite. However, the time-off management product capability was restricted to desktop use. We set out to develop a mobile-friendly experience that would improve how managers and employees manage their time-off requests.

Leading an Expedition to Learn from Customers

Discover & Define

Unearthing Customer Sentiment

Drawing on my expertise in user research, I crafted a targeted discussion guide and conducted a series of moderated user interviews. This approach allowed me to efficiently identify major user goals and pain points across different personas.

After two weeks of intensive research, I leveraged my analytical skills to compile and synthesize findings on a comprehensive research wall. This method enabled me to identify and prioritize key challenges and opportunities in the user experience, demonstrating my ability to extract actionable insights from complex data.

Charting the User Journeys

Utilizing my experience in journey mapping, I created detailed user journey maps for both manager and employee personas. These maps went beyond simple flowcharts, highlighting major activities, pain points, and opportunities throughout the entire experience. This visually compelling approach proved invaluable in communicating complex user flows to stakeholders and guiding the design team's efforts.

Aligning on MVP Scope

I presented my findings and themes to the product manager, showcasing my ability to communicate research insights effectively. Together, we prioritized features for the MVP, balancing user needs with project constraints. This collaborative approach ensured that our design efforts were focused on high-impact areas such as simplifying the leave chart and streamlining the time-off request process

Bridging Gaps: From Insights to Innovation

Develop

Drafting Concepts

From the user insights, audit, and UX best practices, I led the conceptualizing of new navigation system with the thinking of:

Bank Usage Revolution

From the user insights, audit, and UX best practices, I led the conceptualizing of new navigation system with the thinking of:

Bringing New Mobile Experience to Life

I created an interactive prototype in Figma, demonstrating my proficiency with industry-standard tools. This prototype allowed stakeholders to experience the full workflow of submitting a time-off request, showcasing the new bank usage table in action.

Unmoderated usability testing revealed that while users found the new table more intuitive, there were opportunities for further refinement. I iterated on the design, fine-tuning labels and UI elements to enhance user understanding, demonstrating my commitment to user-centered design principles.

Prototype

Usability Testing

Designing for Intuitiveness & Inclusiveness

In the final design phase, I created high-fidelity designs for the employee time-off request area. Throughout this process, I ensured WCAG compliance for accessibility and alignment with the latest design system, showcasing my attention to inclusive design practices and ability to work within established design frameworks.

Handoff and Implementation

During the implementation phase, I presented solutions to our engineering team, answering UX design questions and finalizing mocks. This collaborative approach ensured a smooth transition from design to development, highlighting my ability to work effectively with cross-functional teams.